Terms of service

Welcome to Form Vault Lab. We offer practical wardrobe and household organisation products designed to make everyday storage simpler and more accessible. Whether you are arranging trousers, keeping socks neatly grouped, or making use of the space behind a door, our products are selected to support more orderly living spaces.

These Terms of Service govern your access to and use of https://www.formvaultlab.com/ and purchases made through the website.

By browsing our website, placing an order, or using its available features, you agree to these Terms. If you do not agree, please discontinue use of the website.

1. Business Information

This website is operated by:

Legal Business Name: NWG WICKHAM PTY LTD
Store Name: Form Vault Lab

Business Address:
8 Mena St
North Strathfield NSW 2137
Australia

Customer Service Contact: Shayne Kemp
Email: [email protected]
Website: https://www.formvaultlab.com/

In these Terms, “Form Vault Lab,” “NWG WICKHAM PTY LTD,” “we,” “us,” and “our” refer to the business operating this website. “You” and “customer” refer to any person who visits, browses, or purchases through the website.

2. Eligibility and Acceptable Website Use

By using this website, you represent that you are legally able to enter into a binding agreement under the laws applicable to you, or that you are using the website with the involvement and permission of a parent or legal guardian where required.

You agree to use the website only for lawful purposes. You must not:

  • Use the website to conduct fraudulent, deceptive, or unlawful activity.

  • Submit false or unauthorised order information.

  • Interfere with the website's security or normal operation.

  • Attempt to access accounts, systems, or information without authorisation.

  • Introduce malicious code or harmful software.

  • Scrape, copy, or exploit website content in a manner that violates applicable law or our rights.

  • Use the website to infringe another person's rights.

We may take reasonable steps to restrict access or review transactions where we have a legitimate reason to suspect fraud, abuse, unlawful activity, or a material breach of these Terms.

3. Product Information and Descriptions

Form Vault Lab offers wardrobe and household organisation products, including trouser racks and hangers, sock hangers and organisers, and over-the-door hanging hooks.

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colours, features, and other specifications accurately. Minor differences may occur due to lighting, screen settings, photography, manufacturing variations, or product updates.

Customers should carefully review product details before purchasing.

Trouser Racks and Hangers

Please review the listed dimensions, hanger configuration, number of hanging positions, clips, bars, material, and any stated load information.

The suitability of a hanger may depend on the type and weight of clothing being stored. Do not exceed any stated capacity or use the product in a manner inconsistent with its intended design.

Sock Hangers and Organisers

Please check the number of clips, compartments, hanging points, overall dimensions, and listed material.

The quantity and arrangement of storage points may vary between products. Please rely on the specifications in the relevant product listing rather than assuming that every organiser has the same configuration.

Over-the-Door Hanging Hooks

Please measure the door thickness and available clearance before ordering. Different doors, frames, seals, and surrounding fittings may affect compatibility.

Do not force a hook onto a door that is too thick or otherwise unsuitable. Avoid placing excessive weight on the product or using it where it may interfere with safe door operation.

Unless expressly stated, clothing, socks, accessories, doors, and other objects shown in product photographs are not included in the purchase.

4. Product Availability

Products displayed on the website are subject to availability. We may update, replace, discontinue, or temporarily remove products as stock and business conditions change.

If an item becomes unavailable after an order is submitted, we will take reasonable steps to contact you using the information provided and discuss an appropriate solution.

Where payment has been collected for an item that cannot be supplied, an appropriate refund will be arranged.

5. Pricing, Currency, and Shipping Charges

Product prices and applicable shipping charges will be displayed during the shopping and checkout process.

Our stated shipping arrangement is:

  • Free shipping on orders with a merchandise subtotal of US$10.00 or more.

  • A US$5.99 shipping charge on orders with a merchandise subtotal below US$10.00.

The threshold is calculated using the merchandise subtotal before applicable taxes and after discounts, unless the checkout page states otherwise.

The currency and final amount payable will be displayed before you submit payment. Although the business is located in Australia, the stated shipping thresholds are expressed in US dollars. Customers should check the currency shown at checkout and any conversion or payment-provider charges that may apply.

Applicable taxes or other charges, if any, will be shown at checkout where required.

We may update prices for future orders and correct obvious listing or calculation errors, subject to applicable law.

6. Orders and Acceptance

When you submit an order, you are making an offer to purchase the selected products under the information displayed at checkout.

An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or dispatched.

We may review orders for payment authorisation, product availability, address accuracy, suspected fraud, and other legitimate fulfilment considerations.

If we cannot fulfil an order, we will take reasonable steps to notify you. Where payment has already been collected, we will arrange an appropriate refund for the unfulfilled portion.

Please review your product selection, quantity, contact details, and delivery address before submitting payment. If you notice an error, contact [email protected] promptly. We cannot guarantee changes after an order has entered fulfilment or been dispatched.

7. Payment

Payment must be completed using a payment method made available at checkout.

By submitting payment information, you represent that you are authorised to use the selected payment method and authorise the relevant payment provider to process the transaction.

Payments may be handled by independent third-party providers. Their terms, privacy notices, and security procedures may apply to the payment process.

We do not guarantee that every payment method will be available for every transaction.

8. Shipping and Delivery

Orders are prepared and dispatched in accordance with our Shipping Policy.

Unless a different estimate is displayed at checkout or communicated for a particular order, our general estimates are:

  • Order processing: approximately 1–3 business days.

  • Transit after dispatch: approximately 5–10 business days.

  • Estimated total time: approximately 6–13 business days from order placement.

These are estimates rather than guaranteed delivery dates. Actual delivery may be affected by carrier operations, weather, public holidays, transportation interruptions, address issues, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

9. Returns, Refunds, and Cancellations

Our Return and Refund Policy explains the process for requesting a return, refund, or replacement.

For voluntary change-of-mind returns, we generally accept requests made within 30 calendar days after delivery, subject to the conditions in that policy.

Faulty, damaged, incorrect, or misdescribed products will be handled in accordance with the Australian Consumer Law and other applicable requirements.

Nothing in these Terms or our return policy excludes, restricts, or modifies any consumer guarantee or remedy that cannot legally be excluded.

10. Product Installation, Care, and Safe Use

Customers are responsible for using products according to their descriptions and any supplied instructions.

For trouser racks and hangers:

  • Follow any assembly instructions supplied.

  • Distribute clothing weight appropriately.

  • Do not exceed stated load limits.

  • Avoid bending or modifying structural components.

  • Keep the product away from conditions that may damage its material.

For sock hangers and organisers:

  • Use clips, hooks, and connectors as intended.

  • Avoid overloading individual hanging points.

  • Keep small components away from young children where they may present a choking hazard.

  • Do not use a damaged organiser if doing so could cause items to fall or create a hazard.

For over-the-door hooks:

  • Confirm compatibility with the door before installation.

  • Do not force the hook into an unsuitable gap.

  • Check that the door can open and close safely after installation.

  • Avoid obstructing emergency exits, handles, locks, or other essential door functions.

  • Do not exceed any stated load capacity.

We are not responsible for damage caused by misuse, improper installation, unauthorised modification, or failure to follow supplied instructions, except to the extent liability cannot be excluded under applicable law.

11. Intellectual Property

Unless otherwise stated, original website materials—including text, product descriptions, photographs, graphics, logos, page layouts, and other content—are owned by or used with authorisation by NWG WICKHAM PTY LTD or its licensors.

You may browse and use website content for personal, non-commercial shopping purposes.

Without prior written permission or a legal exception, you may not reproduce, republish, distribute, modify, sell, or commercially exploit protected website content.

12. Customer Reviews and Submissions

If you submit a review, photograph, suggestion, question, or other content, you are responsible for ensuring that you have the right to provide it.

Please do not submit unlawful content, confidential information, another person's personal information without authorisation, or material that infringes intellectual property rights.

Where you provide feedback or suggestions, you grant us permission to use that feedback for reasonable business purposes to the extent permitted by law. This does not override rights you may retain in personal information or protected content.

13. Third-Party Services and External Links

Our website may rely on third-party providers for hosting, ecommerce functions, payment processing, analytics, customer communications, and shipping.

We may also provide links to independent external websites for convenience. We do not control those websites and are not responsible for their content, availability, terms, or privacy practices.

Your use of third-party services may be governed by separate agreements between you and the relevant provider.

14. Website Availability and Disclaimers

We aim to maintain a reliable and accessible website. However, we do not guarantee uninterrupted access, error-free operation, or compatibility with every device or browser.

To the extent permitted by law, the website and general informational content are provided on an “as available” basis.

Product descriptions, express promises, and statutory consumer rights remain subject to applicable law. Nothing in this section excludes any guarantee or protection that cannot legally be excluded or limited.

15. Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies any right, guarantee, or remedy available under the Australian Consumer Law or other applicable legislation where such exclusion, restriction, or modification would be unlawful.

To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website or products where that limitation is legally effective.

Nothing in this section excludes liability for fraud, intentional misconduct, or any liability that cannot lawfully be limited or excluded.

16. Indemnification

To the extent permitted by law, you are responsible for losses, claims, and reasonable expenses arising from your unlawful use of the website, infringement of another person's rights, or material breach of these Terms.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct or where such an obligation is prohibited by law.

17. Suspension or Restriction of Access

We may suspend or restrict access to the website where reasonably necessary to protect our systems, customers, business operations, or legal interests, including where we reasonably suspect fraudulent activity or a material breach of these Terms.

Any suspension or restriction does not remove rights or obligations that accrued before the action or affect statutory consumer protections.

18. Governing Law and Disputes

These Terms are governed by the laws of New South Wales and the applicable laws of the Commonwealth of Australia, including the Australian Consumer Law, except where another law must apply.

If a concern arises, we encourage you to contact our customer service team first so that we can understand the issue and attempt to resolve it.

Nothing in this section prevents a consumer from exercising a legal right or bringing a claim before a court or other forum with jurisdiction under applicable law.

19. Changes to These Terms

We may update these Terms to reflect changes in products, website features, business operations, or legal requirements.

The latest version will be published on this page with a revised effective date. Changes will not retroactively remove rights that have already accrued.

20. Contact Information

For questions about these Terms, your order, or use of the website, contact:

NWG WICKHAM PTY LTD — Form Vault Lab
Attn: Shayne Kemp
8 Mena St
North Strathfield NSW 2137
Australia
Email: [email protected]
Website: https://www.formvaultlab.com/